FAQ
Once your order is placed, please follow the instructions in the email to track your shipment using the tracking number.
Please email our team as soon as possible at hello@threadandtonic.com with correct details to rearrange delivery.
Please see here for more information
If there is ever a problem with your bag, we would much rather fix it than replace it. That’s why we offer a lifetime warranty. Find out more about this service here.
We will soon offer exclusive personalisation services on all Thread and Tonic items. Follow us to find out when.
The currency on the site is set automatically, based on your location. If you would like to change the currency, please use the drop-down list.
Creating an account with us has several benefits:
- You can store multiple card and address details to make placing your order quick and easy.
- Easy access to your order history and tracking for current orders.
- If you join our mailing list, you'll be first to hear about new products and promotions.
We're committed to helping our customers extend the life of their purchase through care and maintanance. With that in mind we've put together a Care Guide to looking after your favourite Thread + Tonic pieces.
We proud ourselves in using quality, sustainable for all our products. Please read our Materials Guide for full transparency on everything we use.
Not to worry. For any other questions, please use our Contact form and we'll be in touch shortly.
