Everything you need to know about our delivery and returns processes.
Delivery
We know you will be looking forward to receiving your new purchase, so orders placed before 1pm on a working day are normally dispatched the same day. Orders placed after 1pm, at weekends or on bank holidays will be processed on the next working day.
Delivery times are estimates and begin from the date of dispatch.
Every order is carefully wrapped by our team using recycled packaging materials. You can learn more about our packaging materials here.
Dispatch days are Monday to Friday, excluding bank holidays.
UNITED KINGDOM
Orders of £100 or less
- Standard delivery, 6–10 business days: £15
- Express delivery, 2–4 business days: £30
Orders over £100
- Standard delivery, 6–10 business days: Complimentary
- Express delivery, 2–4 business days: £15
EUROPE
Orders of €100 or less
- Standard delivery, 6–10 business days: €15
- Express delivery, 2–4 business days: €30
Orders over €100
- Standard delivery, 6–10 business days: Complimentary
- Express delivery, 2–4 business days: €15
UNITED STATES & REST OF THE WORLD
Orders of $150 or less
- Standard delivery, 7–11 business days: $25
- Express delivery, 3–5 business days: $45
Orders over $150
- Standard delivery, 7–11 business days: Complimentary
- Express delivery, 3–5 business days: $20
INDIA
- Standard delivery, 3–5 business days: Complimentary
- Express delivery, 1–3 business days: ₹500
All orders are sent through trusted delivery partners. Although we do our best to deliver within the estimated time, customs clearance and circumstances outside our control may occasionally cause delays.
If an order cannot be delivered because the name, address, telephone number or other information provided by the customer is incorrect or incomplete, any additional return or redelivery costs will be the customer’s responsibility.
Returns
100-DAY RETURNS
Sometimes things do not work out, and we want you to feel completely confident when shopping with Thread & Tonic. We are therefore pleased to offer an extended 100-day return period.
If you would like to return your purchase, please contact us within 100 days of receiving your order. Our team will confirm the return address and provide the necessary instructions.
Returns must be sent using a reliable tracked courier of your choice. All items must be unused, in their original condition and packaging, with all original tags attached.
Approved returns must be sent to our international fulfilment center in Asia. Customers are responsible for arranging and paying for return shipping unless the item is faulty, damaged or incorrect.
As the return shipping payment is made directly to the customer’s chosen courier, this cost is non-refundable.
Pre-ordered products made specifically for the customer cannot be returned or refunded unless they are faulty, damaged or incorrectly supplied.
DAMAGED, FAULTY OR INCORRECT ITEMS
Every Thread & Tonic product is carefully inspected before dispatch.
If your order arrives damaged, faulty or incorrect, please contact us promptly with your order number and photographs of the issue.
Once the issue has been confirmed, we will provide an appropriate resolution and cover reasonable return costs. This does not affect your statutory rights.
Exchanges
Exchanges are available for eligible items returned within our extended 100-day return period.
The quickest way to secure your preferred item is to return the original purchase and place a separate order. If you would like assistance choosing a replacement, please contact us, and our team will be happy to help.
Customers are responsible for the cost of returning the original item and any delivery charge applicable to the replacement order, unless the original item was faulty, damaged or incorrectly supplied.
